Terms and Conditions & Privacy Policy

Terms & Conditions

Welcome to Velluxa Hair Collection

By using our website and placing an order, you agree to be bound by the following terms. Please read them carefully before making a purchase.

1. General Information

By placing an order, you confirm that all information provided is accurate and complete.
We reserve the right to update these terms at any time. Continued use of the site constitutes acceptance of any updates.

2. Product Information

All product descriptions, images, and prices are subject to change without notice.
Due to the natural origin of our raw hair, slight variations in texture and color between bundles may occur. We strive for accuracy but do not guarantee error-free listings.

3. Order Policy

We reserve the right to refuse any order if fraud is suspected or if these terms are violated.

4. Limitation of Liability

Velluxa Hair Collection is not liable for allergic reactions or issues resulting from improper care of the hair. Please follow our care guide.
We are not responsible for indirect or consequential damages arising from use of our products or website.

5. Intellectual Property

All content (text, images, graphics, logos) on this site belongs to Velluxa Hair Collection and may not be copied, reproduced, or used without permission.

6. Governing Law

These terms are governed by the laws of the State of California. Any disputes will be resolved under California jurisdiction.

Privacy Policy

Velluxa Hair Collection respects your privacy and is committed to protecting your personal information.

1. Information We Collect

• Personal Information: Name, email address, shipping address, and payment details when placing an order.

• Non-Personal Information: Browsing data (such as page visits or device type) to improve site experience.

2. How We Use Your Information

• To process orders and send updates (e.g., order confirmations, shipping info).

• To respond to customer service inquiries.

• For marketing (if you opt in).

• To improve site experience and performance.

3. Third-Party Sharing

We do not sell your personal data. We only share your information with service providers (e.g., payment processors, shipping carriers) necessary to fulfill your order.

4. Payment Security

All transactions are processed through secure gateways. We do not store your credit card details.
We use industry-standard encryption to protect your personal data.

5. Cookies

We may use cookies to enhance your shopping experience. You can disable cookies via your browser settings, but doing so may affect functionality.

6. Data Retention

We retain your information as long as needed for legal or business reasons. Data may be deleted upon request unless retention is required by law.

7. Policy Updates

This Privacy Policy may be updated periodically. Continued use of the website implies acceptance of any revisions.

8. Contact Us

For questions or concerns about these policies, please contact us at:
[email protected]