Returns & Cancellations Policy

Order Cancellations / Changes 

At Velluxa Hair Collection, we strive to process and fulfill orders as quickly as possible to ensure timely delivery. For this reason, we allow a 1-hour window from the time of purchase for any order changes or cancellations.

Requests must be submitted within 1 hour of placing your order.

After this timeframe, your order will be considered final and cannot be modified or canceled.

To request a change or cancellation within the 1-hour window, please email us immediately at [email protected] with your order number and requested update.

Returns Policy

Due to the nature of our products and hygiene standards, we maintain a strict no-return policy under the following conditions:

• No returns on open, altered, dyed, bleached, or used hair bundles or closures.

• If the item received is incorrect in length or texture, contact us within 3 days of delivery with photo evidence.

  • A replacement or refund will be issued once the issue is reviewed and confirmed.

• Return shipping costs are the customer’s responsibility.

• All sale items are final and not eligible for return or exchange.

• Please double-check your shipping address before placing your order to avoid delivery issues.

We reserve the right to refuse returns that do not meet the above criteria.

How to Start a Return: Email us at [email protected] with your order number and reason for return. We will confirm eligibility and provide return instructions.

If you have questions about this policy, please reach out to:
[email protected]