Payment Policy

Velluxa Hair Collection

At Velluxa Hair Collection, we are committed to providing a smooth and secure checkout experience for every customer. Please review our payment terms and policies below.

Accepted Payment Methods

We currently accept the following forms of payment at checkout:

• Credit Cards (Visa, MasterCard, American Express, Discover)

• Debit Cards

• AfterPay, Affirm, and Klarna

• Apple Pay
  
  

Prepayment for Pickup Orders

All Local Pickup orders must be paid in full at checkout through our website. We do not accept cash payments or manual transactions at the time of pickup. Your order will not be prepared or released until full payment is received.

Payment Security

Your payment information is processed securely. We do not store or have access to your full credit card details. All transactions are encrypted and handled by trusted third-party payment processors to ensure your personal and financial data is protected.

Failed or Declined Payments

If your payment is declined, your order will not be processed. Please ensure your billing information matches the details associated with your payment method.
We recommend checking with your bank or payment provider if the issue persists.

Chargebacks

Initiating a chargeback without first contacting us to resolve an issue is considered a violation of our policy.
We are here to help and ask that you reach out to [email protected] if you experience any issues with your order before disputing a charge with your bank.

Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email containing your order details and receipt. If you do not receive this email within a few minutes of placing your order, please check your spam or junk folder.

For any payment-related questions, feel free to reach us at [email protected].